Política de reembolso

Returns & exchanges

At Vístete Local, every piece is created in small quantities by independent designers in Chile, and many are one of a kind or made to order. Please review each product's description, measurements and size guide carefully before purchasing. If you have any questions, email us at contacto@vistetelocal.com before placing your order and we'll help you choose.

Final sale and international orders

All items noted as final sale are not eligible for exchange or return. We currently do not accept exchanges or returns for international customers due to change of mind or sizing, except in the cases described below. If you have any questions, please reach out to contacto@vistetelocal.com.

Faulty, damaged or incorrect items

If your order arrives with a manufacturing defect, damaged in transit, or is not what you ordered, email us at contacto@vistetelocal.com within 7 days of delivery, including your order number and photos of the item and packaging. We will review your case and offer a repair, a replacement (subject to availability) or a refund of the item. In these cases we cover the return shipping cost.

Wear and tear, damage from improper washing or care, and the natural tarnishing of silver are not considered defects. Slight variations in color, texture or finish are part of handmade work and are not defects.

Customers in the European Union and the United Kingdom

If you live in the European Union or the United Kingdom, you have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. To do so, notify us in writing at contacto@vistetelocal.com within that period and send the item back within 14 days of your notice. Items must be unworn, in their original condition and with tags attached, and return shipping is at your expense. We will refund the price of the item within 14 days of receiving the item or proof of its return. If the item is returned used or damaged beyond what is necessary to try it on, we may deduct the corresponding loss in value from the refund.

This right does not apply to made-to-order pieces or items personalized to your specifications, or to products that cannot be returned for hygiene reasons once opened.

Duties and taxes

Import duties, taxes and customs charges paid in the destination country are collected by the authorities or the courier, so Vístete Local cannot refund them. In some countries you may be able to claim them back directly from customs.

Refunds

Approved refunds are issued to the original payment method. Please note that we do not refund shipping costs or any duties or taxes incurred, and return shipping is always at the customer's expense, except for faulty, damaged or incorrect items. The time it takes to appear depends on your bank or card issuer.

Returned or undelivered orders

If an order is returned to us because the address was incorrect or incomplete, it was not collected, or it was refused at destination (for example, due to unpaid duties), the cost of reshipping will be the customer's responsibility. If you prefer a refund, we will deduct the shipping and return costs incurred.