Exchange and return policy
Return Policies
PRODUCT WARRANTY
If upon opening your product you find it damaged (cracked, dented) or has any abnormality, you must notify us within 10 business days of receiving your product by emailing us at contacto@vistetelocal.com. If you exceed this deadline, The product will not be exchanged , as we will assume that it was damaged due to misuse.
In the case of underwear, bikinis, swimsuits, socks, panties, bodysuits, and sports bibs, they cannot be returned for hygiene reasons. *Applies to products sold and delivered by Vístete Local and to Associated Stores.
You have 10 calendar days from the date you receive your product to return your purchase.
The product must be in its original packaging, with labels and unused.
Products that are hoops, underwear, unique pieces/garments, or pre-order products cannot be exchanged, so you must request repair of the product within the same period stipulated above, 10 days from when you received the product.
You must contact us at contacto@vistetelocal.com to find out the return address. You must include proof of purchase in the package and the dispatch is on your account.
Once we receive and inspect the product, we will process your refund. If you wish to exchange it for another product, the purchase price of the product you are returning will be considered.
Locker room
The warranty covers:
• Deformations
• Sliced Seams
• Closures or velcro due to manufacturing defects
The warranty does not cover:
• Detachments
• Inconvenience of use
• Improper use
• Fading due to washing
• Stains (deodorant-makeup-perfume- (various odors)
Footwear
The warranty covers:
• Split plant
• Sliced seams due to manufacturing defects
• Detachments due to manufacturing defects
• Closures and Velcro due to manufacturing defects
• Detachments of tacos due to manufacturing
• Cambrillón faults
The warranty does not cover:
• Tip detachments
• Stained uppers
• Tapillas
• Cuts in the upper
• Peeling on the upper
• Peelings in tacos
• Inconvenience of use
• Improper use
Accessories:
• Defects and/or material failures
• Manufacturing problems such as welding, joints, etc.
The warranty does not cover:
• Accident damage
• Damage from impacts
• Broken stones
• Deformations and improper use
• Natural darkening of silver
• Product intervened by third parties
RIGHT OF WITHDRAWAL
After receiving your purchase, due to the Right of Withdrawal, you have up to 10 business days to return it if you aren't completely satisfied. If so, we'll refund your money.
*Applies to products sold and delivered by Vistete Local and to Associated Stores.
You must contact us at contacto@vistetelocal.com to find out the return address. You must include proof of purchase in the package and the dispatch is on your account.
CHANGES TO ALL EVENT
If after receiving your purchase, the product did not meet your expectations or the size was not correct for you, You have up to 10 business days to return it , from the date you received your order. If this deadline is not met, the exchange will not be effective.
The product must be in its original packaging, with labels and unused.
To exchange a product, please contact us at contacto@vistetelocal.com so we can initiate the exchange process, and shipping will be at your expense.
Remember that if you need help, you can contact us at contacto@vistetelocal.com